Effective Date: August 28, 2026
At Shop Love Your Kitchen, we want you to be happy with your purchase. We understand that sometimes an order may not arrive as expected, and we are committed to handling shipping, returns, refunds, and product issues as fairly and efficiently as possible.
Please review the policy below before placing your order. By placing an order with Shop Love Your Kitchen, you acknowledge and agree to the terms of this policy.
You may submit a return or refund request within 30 days of the delivery date, unless a different return period is specifically stated on the product page.
Return and refund eligibility may vary depending on the product. Any product-specific return requirements or restrictions displayed on the product page will apply.
Shop Love Your Kitchen reserves the right to update this policy when necessary. Any updated policy will be posted on our website and will take effect when published.
If a product-specific policy conflicts with this general policy, the terms stated on the applicable product page may apply.
If your order has not yet shipped, you may contact us to request cancellation.
Please understand that cancellation requests are not guaranteed. Orders may be processed or shipped quickly, and once an order has entered the shipping process, cancellation may no longer be possible.
If we are unable to cancel your order before shipment, you may be able to request a return after delivery in accordance with this policy.
Occasionally, an item may become unavailable due to circumstances such as inventory shortages or other fulfillment issues.
If we are unable to fulfill your order within the processing time stated on the product page, Shop Love Your Kitchen reserves the right to cancel the order and issue a refund.
We want you to receive your order in good condition and as described.
If you receive an item that is:
Damaged or broken
Significantly different from the product description
The wrong item
Missing items or components
Defective
Experiencing another significant quality issue
please contact us as soon as possible after delivery.
To help us resolve your issue quickly, you may be asked to provide clear photographs or videos showing:
The product received
The damaged or defective area
The packaging, including any visible shipping damage
The shipping label, when applicable
Any other information reasonably necessary to evaluate the claim
Claims must include sufficient evidence for us to determine the nature of the problem.
If the provided photos or videos do not clearly demonstrate the issue, we may request additional information before making a decision.
If your package or product arrives damaged or broken, please contact us with clear photographs or videos of the damage.
After reviewing your claim, we may offer one of the following solutions, depending on the circumstances:
A replacement or redelivery
A full or partial refund
A return with a prepaid return shipping label, when applicable
When a return is required, Shop Love Your Kitchen will provide return instructions and, when applicable, a prepaid return label.
If a refund is approved and a return is required, the refund may be processed once the returned item is confirmed in transit using the provided return tracking information.
If you receive a defective product, the wrong product, a product that is significantly different from its description, or an order with missing items, please contact us with supporting photographs or videos.
We will review the information and respond regarding the available resolution.
If the claim is approved:
A replacement may be provided when inventory is available.
A refund may be issued when a replacement is unavailable or otherwise inappropriate.
If the item must be returned, we will provide return instructions and, when applicable, a prepaid return label.
If a replacement is requested but the item is unavailable, Shop Love Your Kitchen may issue a refund instead.
We understand that sometimes you may decide that a product is not right for you.
Returns for reasons such as:
Changed your mind
Ordered the wrong item
No longer want the item
Purchased the wrong size, color, or variation
are considered non-defective returns.
These returns are subject to the return terms displayed on the applicable product page. Not all products are eligible for non-defective returns.
If a non-defective return is approved, the customer may be responsible for return shipping costs.
The returned product must be in the condition required by the applicable return policy. Items that are used, damaged, incomplete, or otherwise not in acceptable return condition may not qualify for a full refund.
When permitted for an approved non-defective return, a restocking or repacking fee may be deducted from the refund.
Any applicable restocking and repacking fees will not exceed 35% of the original order total.
Once a refund has been approved, Shop Love Your Kitchen will process the refund within the applicable processing period.
Depending on the circumstances, refunds may be issued after:
Approval of the refund request
Confirmation that a required return is in transit
Receipt and inspection of the returned product
Confirmation that the order qualifies for a refund
Once we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.
For approved refund requests, refunds will generally be processed within 3 business days after the applicable refund requirements have been satisfied.
For approved replacement requests, replacement orders will generally be initiated within 5 business days after approval, subject to product availability.
These timeframes refer to our processing time and do not necessarily represent the time required for your bank or shipping carrier to complete the transaction or delivery.
If an order has not shipped within the processing time stated on the applicable product page, you may request a full refund.
If a refund request is submitted after the stated processing period, Shop Love Your Kitchen will process the refund.
If a refund request is submitted during the stated processing period, we will review the request. We may approve or deny the request depending on the order's status and applicable product terms.
Once an order has shipped, refund and return requests may require additional review.
We will generally review and respond to refund requests for shipped orders within 10 business days.
If an approved return is required, you will receive instructions regarding where and how to return the item.
If a package is returned to us or to the fulfillment location while in transit, please contact us.
Depending on the circumstances, you may request:
A refund, or
Redelivery of the order
Approved refunds will generally be processed within 3 business days of the refund request.
If redelivery is approved, we will generally begin the replacement shipment within 5 business days of the request.
If your package or product is destroyed during shipping, please provide documentation from the shipping carrier when available.
Acceptable documentation may include tracking information or a screenshot from the carrier's website showing that the shipment was destroyed or otherwise determined to be undeliverable.
Once the claim is verified, we will generally:
Process an approved refund within 3 business days, or
Begin an approved replacement shipment within 5 business days
Please carefully review your shipping information before submitting your order.
If you enter an incorrect or incomplete shipping address, contact us as soon as possible.
We will make a reasonable effort to correct the information before the order ships, but address changes and order cancellations are not guaranteed once an order has entered processing.
If the order has already shipped, you may need to contact the shipping carrier directly to request an address correction or delivery adjustment.
If an order is delivered to an incorrect address because incorrect shipping information was provided at checkout, you may be responsible for any return or redelivery costs.
If the product is successfully returned in good condition, a refund may be issued after the returned product is received.
If redelivery is requested and approved, the customer may be responsible for the additional redelivery cost.
If the order cannot be recovered, returned, or redirected, the customer may be responsible for the resulting loss.
If tracking information provided for your order is determined to be invalid or incorrect, we will work to obtain updated tracking information.
If valid tracking information cannot be provided within 4 business days, Shop Love Your Kitchen may issue a refund.
If tracking information has not updated for more than 7 business days after a shipping label has been created, you may contact us to request assistance.
After reviewing the shipment, Shop Love Your Kitchen may approve a refund when appropriate.
This provision may not apply during circumstances that significantly disrupt normal shipping operations, including major holidays, severe weather, carrier disruptions, or other abnormal circumstances.
If the actual transit time exceeds the estimated delivery time by 10 days or more and there is no valid tracking update from the carrier, you may contact us to request a refund.
We will review the shipment and determine the appropriate resolution.
This provision may not apply during major holidays, severe weather, carrier disruptions, or other extraordinary circumstances that affect normal shipping operations.
Shipping times are estimates and may be affected by circumstances outside of our control.
Delays may occur because of:
Severe or abnormal weather
Major holidays
Carrier delays
Natural disasters
Transportation disruptions
Government restrictions
Other unforeseen circumstances
During these situations, we will make reasonable efforts to assist you and provide information regarding the status of your order.
When submitting a return or refund request, you are responsible for providing accurate and sufficient information and evidence when requested.
If the required evidence is not provided within the applicable return or refund period, Shop Love Your Kitchen may be unable to approve the request.
Examples of supporting evidence may include:
Photos
Videos
Tracking information
Shipping documentation
Order information
Other documentation relevant to the claim
Shop Love Your Kitchen will review the information provided when making decisions regarding returns, refunds, replacements, and shipping claims.
We may request additional documentation when necessary to determine whether a claim qualifies under this policy.
Our decision will be based on the available evidence, order information, applicable product terms, and circumstances of the claim.
If your order is affected by an unusual event, such as severe weather, major carrier disruptions, natural disasters, or other circumstances outside our control, please contact us through our Contact Us page.
We will make reasonable efforts to assist you and determine an appropriate resolution.
For unusual or complex situations, please allow additional time for investigation and resolution.
If you need assistance with an order, please contact us as soon as possible.
When contacting Shop Love Your Kitchen, please include:
Your name
Order number
Email address used for the order
Description of the issue
Photos or videos, when applicable
Any relevant tracking information
Providing complete information will help us review your request more quickly.
If you are not satisfied with the resolution of a return, refund, replacement, or shipping issue, please contact Shop Love Your Kitchen so we can review the matter further.
We are committed to working with our customers in good faith to reach a fair and reasonable resolution.
Please inspect your order as soon as it arrives. If there is a problem with your purchase, contact us promptly and provide clear documentation of the issue.
Thank you for shopping with Shop Love Your Kitchen!
We appreciate your business and are committed to providing quality products and helpful customer service.
